Frequently asked questions

Orders are prepared within 1–3 business days. After dispatch, delivery usually takes 2–5 business days for metro cities and 3–7 business days for other locations. We’ll email your tracking details once it ships.

Shipping charges are calculated at checkout. We offer free shipping on qualifying orders, and any applicable shipping fees will be shown before payment.

Orders may be cancelled before they are packed. Once an order has been packed, it can no longer be cancelled. Please refer to our Refunds & Cancellations Policy for full details.

We accept return requests only for items that arrive damaged or if you receive the wrong product. Return requests must be submitted within 7 days of delivery with clear photos. Please review our Refunds & Cancellations Policy for eligibility and instructions.

Yes. Our bandanas are designed with secure snap closures and multiple fastening positions to provide a comfortable fit for different neck sizes within each size range.

Each product page includes a size guide with measurements for Small, Medium, and Large. For the best fit, measure your pet's neck and compare it with the size chart before ordering. If you're unsure, contact us at support@tutuandco.in and we'll be happy to help.

You can reach us at support@tutuandco.in. We aim to respond to customer enquiries within 1–2 business days.

Yes. Our products are designed for both cats and dogs. We recommend choosing the appropriate size based on your pet's measurements and always supervising your pet when introducing any new accessory.

We photograph our products carefully to represent them as accurately as possible. However, slight variations may occur due to screen settings, lighting conditions, and the natural characteristics of different fabrics.