Refund & Cancellation Policy

As a small, made-with-care brand, every piece is prepared by hand for your order. Because of this, we do not offer returns, refunds, or exchanges for change of mind, sizing, or fit — so please check our size guide before ordering to get the best fit the first time.

Cancellations

Need to cancel? Email us at support@tutuandco.in with your order number as soon as possible. Orders can be cancelled any time before they're dispatched — once approved, the full amount is refunded to your original payment method, typically within 5–7 business days depending on your provider. Once an order has been dispatched, it can no longer be cancelled.

Damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, we'll make it right. Email support@tutuandco.in within 7 days of delivery with your order number and clear photos of the issue. Requests without photos, or raised more than 7 days after delivery, can't be accepted.

Once we've reviewed and approved your claim, we'll guide you through sending the item back. You arrange and pay for return shipping upfront, and we reimburse that cost once the item reaches us and the claim is confirmed. After inspection and claim approval, we'll determine the appropriate resolution, which may include a replacement or a refund to your original payment method.

Please note: each piece is handmade, so slight variations in pattern or colour are natural and aren't considered defects.