Refund & Cancellation Policy

Every piece is prepared by hand for your order. We don't accept returns, refunds, or exchanges for change of mind, sizing, or fit. Please check our size guide before ordering. This also applies to products marked Final Sale.

Cancellations

You can cancel your order yourself from your order page, any time before we pack it. The full order value, including any delivery charge you paid, is refunded using the method confirmed for your order. Once an order has been packed and handed to the courier, it can no longer be cancelled. Need help? Email support@tutuandco.in with your order number.

Damaged or incorrect items

If your order arrives damaged, or you receive the wrong item, open your order page and raise a claim within 7 days of delivery, attaching 2–6 clear photos of the issue. Requests without photos, or raised more than 7 days after delivery, can't be accepted.

Final Sale items are covered too. There's no claim button on those, so email support@tutuandco.in within the same 7 days with your order number and the same photos.

If your claim is approved, we'll arrange the return at no cost to you and refund the amount paid for the affected item. The original delivery charge is not refunded once the order has been delivered.

Handmade products

Each piece is handmade, so slight variations in pattern, placement, or colour are a natural part of the product and are not considered defects.